Terms & Conditions

Self Catering Cottages Terms & Conditions

Reservations of all self-catering accommodation, whether made by telephone, fax, in person, in writing or email are accepted by Kinnaird Estate, hereinafter referred to as KE, on the following conditions.

Contract of Hire

The Contract of Hire is governed by Scottish law and jurisdiction and is not effective until KE dispatch written confirmation of the booking to the Hirer. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 18 years of age.

Initial Payment

Bookings will be confirmed upon receipt by KE of the required deposit payment. However, if the booking is made within six weeks of the holiday commencement date, the full accommodation rental will be required.

Balance Payment

The Balance of the Hire will be due for payment six weeks before the holiday commencement date. KE reserve the right to cancel a holiday where full payment has not been received less than 21 days before the holiday commencement date. The deposit paid on such booking is not refundable.

Confirmation of Booking

Once KE has issued a Confirmation of Booking, you are responsible for the total published price of the property and extras shown on the confirmation.

Booking Cancellation

If you are forced to cancel your holiday you must inform KE immediately. Reservations cancelled within 4 weeks prior to arrival will be charged for in full, unless the cottage is re-let to another client. All payments refunded will incur a £50 administration charge.   

Booking Cancellation due to Covid-19

If you are forced to cancel your booking due to Covid-19 and are unable to recover payment from your travel insurance we will refund payment in full.

Party Numbers

The maximum number of persons stated must not be exceeded.KE reserve the right to refuse admittance if this condition is not observed. In addition, KE reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their discretion) be unsuitable for the property concerned.

Dogs

Dogs are permitted in our cottages, but must be kept to the floored areas and off the furniture, and we would request that they are supervised at all times on the estate. There will be a charge of £35.00 per stay for all dogs in order to cover excess cleaning costs. In the event of any damage, you will be liable for any costs involved.

Smoking

Smoking is not permitted in any of the cottages.

Your Responsibilities

For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. The property and all equipment and utensils must be left clean and tidy at the end of the hire period.

Damage

All damages and breakages are the legal responsibility of the Hirer, and their cost shall be refundable on demand. However, minor damage or breakages will not normally be charged except in circumstances where extra cleaning is required or there is damage beyond what is reasonably expected. KE reserve the right to charge the hirer for any additional costs incurred as a consequence and may at their discretion refuse future bookings.

Disruption

Further, KE will not be liable to you, any member of your party or person visiting the property during the period of your hire of it for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions or other unforeseeable circumstances.

Legal

In the event of any dispute between parties it shall be referred to the jurisdiction of the Scottish courts only and any actions shall be heard in the court for the area in which the property is situated. Any contract between the parties shall be governed by Scottish law and jurisdiction.

Availability

The Hiring Contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of KE then KE may be forced to cancel the booking. You will be advised as early as possible. Where possible, you will be offered suitable alternative accommodation, which, if not acceptable, will entitle you to a refund of all monies due. You will not as a result have any further claims against KE. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and received a deposit.